You’re driving on a motorway that isn’t controlled by smart motorway technology. When should you use the hard shoulder?

Explanation: The hard shoulder of a motorway that's not subject to smart motorway technology is only to be used in an emergency or if you break down. Roadside emergency telephones are placed about one mile apart and they connect directly to a control centre. The control centre will know your exact location from the telephone you're using and will inform the appropriate emergency services for you. Never cross the carriageway to use a telephone on the other side.

Category: Band 1 road procedure

References: The Official DVSA Guide to Driving: Section 11, Highway Code: Rule 275