You have to treat someone for shock at the scene of an incident. You should
حدد اجابة واحدة
cool them down as soon as possible
تبريدهم في أقرب وقت ممكن
reassure them constantly
طمأنتهم باستمرار
give them something cold to drink
أعطوهم شربا باردا
walk them around to calm them down
اجعلهم يمشون لتهدئتهم