Mark one answer
In cases of emergency or breakdown
To make a private phone call
To stop and check where you are
If you think you'll be involved in a road rage incident
Explanation: On smart motorways, emergency refuge areas are built at the side of the hard shoulder. If you break down, try to get your vehicle into the refuge, where there's an emergency telephone. The phone connects directly to a control centre. Remember to take care when rejoining the motorway, especially if the hard shoulder is being used as a running lane.
Category: Motorway rules
References: The Official DVSA Guide to Driving: Section 11
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