When can you use the hard shoulder on a motorway?

Explanation: Only in genuine emergencies is it permitted to use the hard shoulder. If you suffer a breakdown and need to use it, make use of a roadside telephone to call for help. Roadside telephones give the operator your exact location. You shouldn't ever cross a slip road the carriageway to use a roadside phone.

Category: Incidents, accidents and emergencies (2021)

References: The Official DVSA Guide to Driving: Section 11, Highway Code: Rule 275