The snow plough ahead is gritting the road as it goes, but is only moving slowly. If Dave doesn’t overtake when it is safe to do so, he could be late for his deliveries. What should Dave do?

Explanation: • Overtake the gritting vehicle to be on time with his deliveries: Not the "best answer" as it would then require Dave to drive on un-gritted, potentially dangerous roads.
• Flash his lights at the gritting vehicle so it will pull over and let him pass: The Highway Code states that 'Flashing lights' are only a warning of your presence to other road users so this would not be an appropriate signal here and also see 1 above.
• Stop and take a break until the vehicle has finished gritting: A possibility but not the best answer and it does not let the customer know of the delay as in answer 2.
• Stay behind the gritting vehicle and contact his depot when safe to let them know he will be late: Yes.

Category: CPC Case Studies: Customer Service