Image	Question	Topic
	After James delivers his load in Paris he will pick another load up in Paris and deliver it to Calais. What is this type of operation known as?	CPC Case Studies: Customer Service	Save
	Because of a difficulty at the first farm, Wynn realises that he is going to be at least an hour late at the next delivery. What should he do?	CPC Case Studies: Customer Service	Save
	The snow plough ahead is gritting the road as it goes, but is only moving slowly. If Dave doesn’t overtake when it is safe to do so, he could be late for his deliveries. What should Dave do?	CPC Case Studies: Customer Service	Save
	What should Paul do regarding the late delivery?	CPC Case Studies: Customer Service	Save
	What type of journey is this?	CPC Case Studies: Customer Service	Save