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PCV CPC Case Study 95

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Rachel, a public service vehicle operator, ensures compliance with regulations regarding security, passenger management, and international travel. Her responsibilities include performing vehicle searches, managing passenger documentation, luggage reconciliation, and adhering to laws against illegal immigration. Rachel also focuses on maintaining proper conduct with passengers and handling lost property correctly.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. What security measure does Rachel take at the end of a vehicle route? Give one answer
A Begin the next route immediately
B Refuel the vehicle
C Search the vehicle
D Take a break
Correct Answer: C Search the vehicle
Explanation: Searching the vehicle ensures safety and security compliance.
2. What is Rachel's approach to managing passenger boarding on public service vehicles? Give one answer
A Allowing all passengers to board freely
B Checking tickets or passes
C Counting passengers only
D Random boarding
Correct Answer: B Checking tickets or passes
Explanation: Checking tickets or passes ensures authorised and safe boarding.
3. How does Rachel handle unattended luggage on public service vehicles? Give one answer
A Given to another passenger
B Ignored
C Kept by the driver
D Reported for security checks
Correct Answer: D Reported for security checks
Explanation: Reporting unattended luggage is important for security.
4. What documents does Rachel carry for international public service vehicle routes? Give one answer
A Just the driver's licence
B Only the insurance certificate
C Only the vehicle registration
D Passport, visa (if required), driving licence
Correct Answer: D Passport, visa (if required), driving licence
Explanation: These documents ensure legal and regulatory compliance.
5. What penalties apply for Rachel carrying illegal immigrants into the UK? Give one answer
A A warning only
B Community service
C Fines up to £2,000 per person
D No penalties
Correct Answer: C Fines up to £2,000 per person
Explanation: Significant fines are imposed to deter illegal immigrant transport.
6. How does Rachel deal with lost property in her vehicle? Give one answer
A Hand it over to the operator
B Keep it for themselves
C Leave it in the vehicle
D Sell it
Correct Answer: A Hand it over to the operator
Explanation: Handing it over to the operator is the correct and responsible action.
7. What is required for Rachel's public service vehicle operator's license? Give one answer
A Carrying goods instead of passengers
B Carrying passengers for hire or reward
C Operating without payment
D Providing free transport
Correct Answer: B Carrying passengers for hire or reward
Explanation: This licence is necessary for transporting passengers for payment.