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PCV CPC Case Study 92

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Charlotte, a coach driver operating on both national and international routes, must ensure the security of her vehicle and compliance with travel regulations. Her responsibilities include performing security checks, managing passenger documentation, ensuring luggage reconciliation, and adhering to laws against the carriage of illegal immigrants and prohibited items.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. What key security measure does Charlotte take at the end of a coach route? Give one answer
A Preparing for the next journey
B Refuelling immediately
C Searching the vehicle
D Taking a rest break
Correct Answer: C Searching the vehicle
Explanation: Searching the vehicle prevents items from being concealed or left behind.
2. What does Charlotte ensure about passenger tickets as a coach driver? Give one answer
A All passengers present a valid ticket
B Ignore ticket checks
C Only check tickets randomly
D Tickets are optional
Correct Answer: A All passengers present a valid ticket
Explanation: Ensuring all passengers have valid tickets is crucial for authorised travel.
3. How does Charlotte handle luggage on international routes? Give one answer
A Ignored if unclaimed
B Left unattended
C Loaded without checks
D Reconciled with passengers
Correct Answer: D Reconciled with passengers
Explanation: Reconciling luggage with passengers ensures safety and compliance.
4. What are the consequences for Charlotte of carrying illegal immigrants into the UK? Give one answer
A A simple warning
B No consequences
C Penalties up to £2,000 per person
D Temporary suspension
Correct Answer: C Penalties up to £2,000 per person
Explanation: Drivers face significant fines for each illegal immigrant carried.
5. What documents does Charlotte deem essential for international coach operations? Give one answer
A Just a passport
B Only a national driving licence
C Passport, visa (if required), driving licence
D Vehicle registration only
Correct Answer: C Passport, visa (if required), driving licence
Explanation: These documents are necessary for legal compliance in international travel.
6. What purpose does a manifest serve in Charlotte's international coach travel? Give one answer
A Detailing passenger names for checks
B Listing journey routes
C Recording travel times
D Tracking fuel consumption
Correct Answer: A Detailing passenger names for checks
Explanation: A manifest is used to verify passenger presence for security.
7. How does Charlotte deal with lost property found on her coach? Give one answer
A Dispose of it
B Keep it for personal use
C Report it to the operator
D Sell it
Correct Answer: C Report it to the operator
Explanation: Reporting lost property to the operator ensures proper management.