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PCV CPC Case Study 91

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James, a coach operator on international routes, focuses on security, passenger control, and documentation. His tasks include conducting vehicle searches, ensuring passenger and luggage compliance, managing boarding and re-boarding, and maintaining proper documentation for international travel. James is also responsible for preventing illegal immigration and handling lost property appropriately.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. How does James handle luggage at the end of a journey? Give one answer
A Dispose of unclaimed luggage
B Ensure it matches with passengers
C Leave it at the terminal
D Store it on the coach
Correct Answer: B Ensure it matches with passengers
Explanation: Matching luggage with passengers prevents security risks.
2. What pre-boarding step is crucial for James as a coach driver? Give one answer
A Boarding without checks
B Checking tickets or passes
C Only counting passengers
D Random boarding
Correct Answer: B Checking tickets or passes
Explanation: Checking tickets or passes verifies authorised travel.
3. How does James respond to unaccompanied baggage found en route? Give one answer
A Contact the company and arrange removal
B Give it to a passenger
C Ignore it
D Keep it
Correct Answer: A Contact the company and arrange removal
Explanation: Contacting the company for removal ensures safety and compliance.
4. What liability does James face for carrying illegal immigrants into the UK? Give one answer
A A warning
B Community service
C No consequences
D Penalties up to £2,000 per person
Correct Answer: D Penalties up to £2,000 per person
Explanation: Penalties apply for each illegal immigrant carried.
5. What documents does James consider essential for international coach travel? Give one answer
A Just a passport
B Only a national driving licence
C Passport, visa (if needed), driving licence
D Vehicle insurance only
Correct Answer: C Passport, visa (if needed), driving licence
Explanation: These documents ensure compliance with international travel regulations.
6. What is the role of a waybill in James's international journeys? Give one answer
A Detailing passenger names and checking them
B Listing vehicle specifications
C Recording travel time
D Tracking fuel usage
Correct Answer: A Detailing passenger names and checking them
Explanation: A waybill helps in verifying passenger presence.
7. How does James manage lost property on his coach? Give one answer
A Distribute among passengers
B Hand it over to the operator
C Keep it for personal use
D Sell unclaimed items
Correct Answer: B Hand it over to the operator
Explanation: Handing lost property to the operator is the correct procedure.