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PCV CPC Case Study 90

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Emma, a coach driver operating on international routes, has to manage various security and documentation aspects of her journeys. Her responsibilities include thorough vehicle checks, ensuring passenger and luggage compliance, and adhering to international travel regulations. Emma must also be vigilant about preventing the carriage of illegal immigrants and maintaining proper documentation for her passengers.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. What pre-journey checks does Emma do before starting a return trip? Give one answer
A Only check passenger tickets
B Search the vehicle thoroughly
C Start driving immediately
D Wait for additional passengers
Correct Answer: B Search the vehicle thoroughly
Explanation: A thorough search ensures no items are left or concealed.
2. How does Emma manage passengers on international coach routes? Give one answer
A Boarding without checks
B Only counting passengers
C Random boarding
D Valid tickets or passes for boarding
Correct Answer: D Valid tickets or passes for boarding
Explanation: Valid tickets or passes ensure authorised passenger travel.
3. What is Emma's procedure for luggage reconciliation on coaches? Give one answer
A Conduct random checks
B Ignore unclaimed bags
C Load all available luggage
D Match baggage with passengers
Correct Answer: D Match baggage with passengers
Explanation: Matching baggage with passengers enhances security.
4. What might happen if unaccounted baggage is found during Emma's security check? Give one answer
A A quick clearance
B A reward for the driver
C No impact on travel
D Significant delay or travel refusal
Correct Answer: D Significant delay or travel refusal
Explanation: Unaccounted baggage can lead to delays or refusal to travel.
5. What essential documents does Emma carry for international travel? Give one answer
A Just a passport
B Only a national driving licence
C Passport, driving licence, waybill
D Vehicle insurance only
Correct Answer: C Passport, driving licence, waybill
Explanation: These documents are required for legal international travel.
6. What are the consequences of carrying illegal immigrants into the UK for Emma? Give one answer
A A simple warning
B Mandatory community service
C No penalty
D Penalty of up to £2,000 per person
Correct Answer: D Penalty of up to £2,000 per person
Explanation: Carrying illegal immigrants can lead to significant fines.
7. How does Emma manage lost property found in her vehicle? Give one answer
A Given to passengers
B Kept by the driver
C Left at the next stop
D Reported to the operator
Correct Answer: D Reported to the operator
Explanation: Reporting to the operator ensures proper procedure.