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PCV CPC Case Study 7

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Grace, a bus driver who frequently transports schoolchildren, is well-versed in managing the stress and responsibilities that come with this task. She is mindful of the children's behavior and safety, adhering to guidelines for conflict resolution and maintaining a professional demeanour. Grace also ensures that her bus adheres to the legal requirements for transporting children, such as having seat belts and displaying the necessary signage.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. Grace's strategies for managing disruptive behavior among schoolchildren? Give one answer
A By engaging in arguments
B By following conflict resolution guidelines
C By ignoring the behavior
D By immediately stopping the bus
Correct Answer: B By following conflict resolution guidelines
Explanation: Grace should follow established guidelines for conflict resolution.
2. Legal and safety requirements for Grace's bus transporting schoolchildren? Give one answer
A Loudspeakers for announcements
B No specific requirements
C Only CCTV cameras
D Seat belts and yellow reflective signs
Correct Answer: D Seat belts and yellow reflective signs
Explanation: Buses must have seat belts and display yellow reflective signs.
3. Grace's response to high-spirited schoolchildren? Give one answer
A By joining in the fun
B By remaining calm and professional
C By showing irritation
D By stopping the journey
Correct Answer: B By remaining calm and professional
Explanation: A calm and professional response is key to managing children's behavior.
4. Behaviours Grace should avoid when dealing with schoolchildren? Give one answer
A Allowing them to sit freely
B Checking tickets
C Giving them special treatment
D Physical contact, except in emergencies
Correct Answer: D Physical contact, except in emergencies
Explanation: Physical contact should be avoided, except in emergencies or for safety.
5. Core aspects of Grace's responsibility in transporting schoolchildren? Give one answer
A Allowing disruptive behavior
B Ensuring the safety of all passengers
C Ignoring safety protocols
D Speeding to reduce journey time
Correct Answer: B Ensuring the safety of all passengers
Explanation: The primary concern is ensuring the safety of all passengers, especially children.
6. Grace's approach to boarding schoolchildren efficiently and safely? Give one answer
A By allowing chaos
B By not assisting them
C By rushing the process
D With patience and order
Correct Answer: D With patience and order
Explanation: Managing boarding with patience and order is crucial for safety and efficiency.
7. Reporting protocols for Grace when dealing with schoolchildren? Give one answer
A Any persistent problems to the school and management
B Nothing, to maintain a smooth journey
C Only major incidents
D Only positive feedback
Correct Answer: A Any persistent problems to the school and management
Explanation: Reporting any persistent issues to the school and management is essential.