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PCV CPC Case Study 55

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Charlotte, a workshop manager at a commercial vehicle service centre, ensures that all vehicles serviced at her centre meet safety and maintenance standards. She instructs her team to perform thorough checks on vehicles' braking systems, tyres, electrical systems, and transmission systems. Charlotte also emphasizes the importance of driver awareness in maintaining vehicle health, such as understanding the significance of different engine types and the role of lubricants.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. Why does Charlotte prioritize regular braking system checks? Give one answer
A To change the vehicle's colour
B To enhance the vehicle's appearance
C To ensure vehicle safety and control
D To improve vehicle speed
Correct Answer: C To ensure vehicle safety and control
Explanation: Regular brake checks ensure safety and maintain control of the vehicle.
2. What safety measure does Charlotte advise for drivers during checks? Give one answer
A For fashion purposes
B To ensure they are clearly visible for safety
C To keep warm
D To signify rank
Correct Answer: B To ensure they are clearly visible for safety
Explanation: High-visibility vests ensure the driver is visible to others, enhancing safety.
3. What does Charlotte explain about the green band on rev counters? Give one answer
A Low fuel level
B Maximum vehicle speed
C Optimum fuel efficiency and adequate power
D The vehicle is in park mode
Correct Answer: C Optimum fuel efficiency and adequate power
Explanation: The green band indicates adequate power and optimum fuel efficiency.
4. What signs of electrical system issues does Charlotte highlight while driving? Give one answer
A The air conditioning stopping
B The headlights flashing
C The ignition light coming on
D The radio turning off
Correct Answer: C The ignition light coming on
Explanation: An ignition light on while driving indicates an electrical fault.
5. What type of engine does Charlotte mention is common in modern passenger vehicles? Give one answer
A Electric engines
B Four-stroke principle engines
C Manual engines
D Two-stroke principle engines
Correct Answer: B Four-stroke principle engines
Explanation: Most modern passenger vehicles use four-stroke principle engines.
6. Why does Charlotte emphasize using recommended lubricants? Give one answer
A To change the lubricant's colour
B To improve the vehicle's smell
C To increase the vehicle's speed
D To reduce friction and wear in the engine
Correct Answer: D To reduce friction and wear in the engine
Explanation: Using the recommended lubricant reduces friction and wear, extending vehicle life.
7. Why does Charlotte advise checking tyre pressures when they are cold? Give one answer
A To change the tyre colour
B To get an accurate pressure reading
C To make the tyres last longer
D To reduce tyre noise
Correct Answer: B To get an accurate pressure reading
Explanation: Checking when cold gives an accurate pressure reading for maintenance.