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PCV CPC Case Study 54

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Bob, a maintenance supervisor at a transport company, focuses on the technical aspects of vehicle maintenance. His responsibilities include ensuring that vehicles are serviced according to their maintenance schedules, carrying out daily walkaround checks, and providing technical support. Bob also educates drivers on the importance of proper lubrication, using quality fuel, and understanding the construction and functioning of their vehicles' engines.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. Why does Bob emphasize regular vehicle servicing? Give one answer
A To change the vehicle’s colour
B To increase the vehicle's speed
C To keep the engine efficient and reduce emissions
D To reduce the size of the vehicle
Correct Answer: C To keep the engine efficient and reduce emissions
Explanation: Regular servicing keeps the engine efficient, saves fuel, and cuts emissions.
2. What does Bob recommend if a vehicle emits thick black smoke? Give one answer
A Continue driving normally
B Increase speed
C Only check at the next service
D Stop and get help
Correct Answer: D Stop and get help
Explanation: Thick black smoke is a sign of a problem; stopping and getting help is necessary.
3. Why does Bob consider daily walkaround checks crucial? Give one answer
A To identify defects that could cause breakdowns
B To improve the vehicle’s appearance
C To meet exercise requirements
D To test the audio system
Correct Answer: A To identify defects that could cause breakdowns
Explanation: Daily checks help find defects, preventing breakdowns and illegal operation.
4. What key feature of diesel engines does Bob focus on in heavy goods vehicles? Give one answer
A They change colour with use
B They operate silently
C They require no fuel
D They use compression ignition
Correct Answer: D They use compression ignition
Explanation: Diesel engines in heavy goods vehicles typically use compression ignition.
5. Why does Bob advise against using poor-quality diesel fuel? Give one answer
A It can increase wear and lead to injector blockages
B It changes the fuel colour
C It improves engine noise
D It makes the vehicle faster
Correct Answer: A It can increase wear and lead to injector blockages
Explanation: Poor-quality diesel can wear out the injection pump and block injector nozzles.
6. What does Bob explain as the function of oil in engines? Give one answer
A To change the oil colour
B To improve vehicle aesthetics
C To increase engine noise
D To reduce wear from friction and cool internal components
Correct Answer: D To reduce wear from friction and cool internal components
Explanation: Oil reduces wear from friction and heat, preventing corrosion and cooling components.
7. Why does Bob stress the importance of checking transmission system indicators? Give one answer
A To drive efficiently and maintain engine health
B To enhance vehicle aesthetics
C To improve the sound system
D To increase driving speed
Correct Answer: A To drive efficiently and maintain engine health
Explanation: Checking transmission indicators helps maintain efficient driving and engine health.