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PCV CPC Case Study 53

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Alice, a fleet manager at a logistics company, is responsible for ensuring that the company's fleet of vehicles is well-maintained and safe for road use. Her role includes overseeing preventative maintenance, following manufacturer guidelines for service intervals, and ensuring daily vehicle checks. Alice must also be aware of the specific maintenance tasks that drivers can perform and the importance of using the correct fuel and lubricants to prevent breakdowns and reduce environmental impact.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. Why does Alice follow manufacturer guidelines for service intervals? Give one answer
A To enhance vehicle colour
B To improve vehicle speed
C To prevent costly breakdowns
D To reduce insurance costs
Correct Answer: C To prevent costly breakdowns
Explanation: Following manufacturer guidelines helps prevent costly breakdowns and ensures road safety.
2. What does Alice say about neglecting brakes and steering maintenance? Give one answer
A It changes the vehicle's colour
B It increases the vehicle's speed
C It is dangerous and can lead to accidents
D It only affects fuel efficiency
Correct Answer: C It is dangerous and can lead to accidents
Explanation: Neglecting vital controls like brakes and steering is dangerous and increases accident risk.
3. Why does Alice emphasize checking for black smoke from the exhaust? Give one answer
A It indicates a potential problem and is an offence
B It indicates optimal fuel efficiency
C It means the vehicle is running faster
D It's a normal part of vehicle operation
Correct Answer: A It indicates a potential problem and is an offence
Explanation: Thick black smoke indicates a problem; causing it is an offence and can lead to incidents.
4. What daily checks does Alice instruct drivers to perform? Give one answer
A Only the vehicle’s colour
B The comfort of the seats
C The radio and entertainment system
D Tyres, brakes, and fluid levels
Correct Answer: D Tyres, brakes, and fluid levels
Explanation: Regular checks of tyres, brakes, and fluid levels are essential for vehicle maintenance.
5. Why does Alice recommend wearing gloves for checking oil and fuel caps? Give one answer
A For aesthetic reasons
B To improve grip on the vehicle
C To keep hands warm in cold weather
D To reduce the risk of infections and keep hands clean
Correct Answer: D To reduce the risk of infections and keep hands clean
Explanation: Wearing gloves reduces infection risk and keeps hands clean during maintenance checks.
6. What engine type does Alice note is almost universal for heavy goods vehicles? Give one answer
A Compression ignition (diesel)
B Electric engines
C Hybrid engines
D Spark ignition (petrol)
Correct Answer: A Compression ignition (diesel)
Explanation: Compression ignition (diesel) engines are almost universally used for heavy goods vehicles.
7. Why does Alice advise frequent checks of the coolant level? Give one answer
A To change the coolant colour
B To detect leaks or faults in the cooling system
C To improve the vehicle’s speed
D To reduce engine noise
Correct Answer: B To detect leaks or faults in the cooling system
Explanation: Regular checks help detect leaks or faults in the cooling system, ensuring efficient operation.