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PCV CPC Case Study 4

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Daniel, a seasoned bus driver, understands the importance of catering to the diverse needs of his passengers, including those with disabilities. He is trained in using accessible features like ramps and kneeling buses. Daniel ensures he parks close to the kerb, provides assistance when necessary, and secures wheelchairs properly. He is also mindful of the legal requirements to not discriminate against people with disabilities and to provide equal access to transport services.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. How does Daniel aid passengers with disabilities on his bus? Give one answer
A Ignore their needs
B Offer reasonable assistance and use accessible features
C Only help if explicitly asked
D Refuse to adjust the bus
Correct Answer: B Offer reasonable assistance and use accessible features
Explanation: Offering assistance and using features like ramps are essential for accessibility.
2. What legal obligations must Daniel fulfill for disabled passengers? Give one answer
A Not to discriminate against them
B To charge extra for assistance
C To offer limited seats
D To provide separate compartments
Correct Answer: A Not to discriminate against them
Explanation: It's legally required not to discriminate and to provide equal access.
3. Proper technique for Daniel to secure a wheelchair in the bus? Give one answer
A Avoiding wheelchair passengers
B Letting passengers handle it alone
C Placing it in the aisle
D Using straps or securing devices
Correct Answer: D Using straps or securing devices
Explanation: Wheelchairs should be secured with straps or devices for safety.
4. Why are 'kneeling' buses used, and how does Daniel utilize them? Give one answer
A For aesthetic purposes
B To improve access for disabled and older passengers
C To increase bus speed
D To save fuel
Correct Answer: B To improve access for disabled and older passengers
Explanation: Kneeling' buses enhance access for disabled and older passengers.
5. Under what circumstances can Daniel refuse duties related to disabled passengers? Give one answer
A Based on personal preferences
B If it delays the schedule
C If it risks health and safety
D If it's inconvenient
Correct Answer: C If it risks health and safety
Explanation: Refusal is acceptable only if health and safety are at risk.
6. Precautions Daniel should take before departing with passengers on board? Give one answer
A Check only the front passengers
B Ensure all passengers are safely positioned
C Focus only on traffic
D Ignore the passengers
Correct Answer: B Ensure all passengers are safely positioned
Explanation: Ensuring all passengers are safely positioned is crucial for their safety.
7. What attitude is expected of bus drivers like Daniel towards disabled passengers? Give one answer
A Dismissive
B Indifferent
C Patronising
D Respectful and responsive
Correct Answer: D Respectful and responsive
Explanation: A respectful and responsive attitude is essential for good service.