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PCV CPC Case Study 3

Theory Test > PCV CPC Case Study 3
Claire, a bus driver, primarily transports school children. She faces challenges like managing the children's behavior and ensuring their safety. Claire understands the importance of remaining calm and professional, especially in difficult situations. She follows the guidelines for conflict resolution and maintains a safe environment for all passengers. Claire is also aware of the revised legislation regarding buses carrying children.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. How can Claire address disruptive behavior from school children on the bus? Give one answer
A Calmly follow conflict resolution procedures
B Engage in arguments
C Ignore the behavior
D Immediately evict the children
Correct Answer: A Calmly follow conflict resolution procedures
Explanation: Claire should calmly follow procedures for resolving conflicts with school children.
2. What signage must Claire's bus display under new child transport laws? Give one answer
A A blue educational emblem
B A distinctive yellow reflective sign
C A green safety sticker
D Red warning lights
Correct Answer: B A distinctive yellow reflective sign
Explanation: Buses carrying children must display a yellow reflective sign for safety.
3. What approach should Claire use for fare handling with school children? Give one answer
A Demand exact change
B Efficiently and patiently
C Ignore fare collection
D Only accept card payments
Correct Answer: B Efficiently and patiently
Explanation: Efficient and patient fare management is crucial with school children.
4. What are key responsibilities for Claire when driving a bus with school children? Give one answer
A Allowing playful behavior
B Ensuring the safety of all passengers
C Ignoring safety protocols
D Speeding to reduce journey time
Correct Answer: B Ensuring the safety of all passengers
Explanation: The primary concern is ensuring the safety of all passengers, especially children.
5. How should Claire respond to bell-ringing or verbal abuse from passengers? Give one answer
A Engage with the abusers
B Not react and remain professional
C React angrily
D Stop the bus immediately
Correct Answer: B Not react and remain professional
Explanation: Claire should not react to such behavior and maintain her professionalism.
6. What steps must Claire take if a child endangers safety on the bus? Give one answer
A Bring the bus to a halt and call for help if needed
B Ignore the behavior
C Join in the commotion
D Punish the individual publicly
Correct Answer: A Bring the bus to a halt and call for help if needed
Explanation: The driver should halt the bus and seek help if the situation escalates.
7. Best practices for Claire when assisting older or infirm passengers? Give one answer
A Hurrying them
B Ignoring their needs
C Offering assistance and ensuring safety
D Segregating them
Correct Answer: C Offering assistance and ensuring safety
Explanation: Providing assistance and ensuring their safety is key when dealing with older or infirm passengers.