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PCV CPC Case Study 2

Theory Test > PCV CPC Case Study 2
Bob, a dedicated bus driver in a bustling UK city, is committed to ensuring the safety and comfort of his passengers. His daily routine involves being vigilant for passengers at bus stations, accurately managing fares, and giving passengers enough time to get seated before moving off. Bob is also responsible for using the internal mirror system to monitor passenger safety, especially on double-deck vehicles, and ensuring doors are properly shut before moving off.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. How should Bob approach driving through bus stations? Give one answer
A Be on the lookout for passengers
B Drive at high speed
C Ignore the surroundings
D Only focus on the road
Correct Answer: A Be on the lookout for passengers
Explanation: Bob should be vigilant for passengers, especially those leaving other buses.
2. When is it appropriate for Bob to issue tickets? Give one answer
A After the journey
B Only upon request
C While stationary at bus stops
D While the bus is in motion
Correct Answer: C While stationary at bus stops
Explanation: Tickets should be issued while the bus is stationary to ensure safety.
3. Why does Bob use the internal mirror system on double-deck buses? Give one answer
A For driver convenience
B To check passenger safety
C To entertain passengers
D To monitor traffic
Correct Answer: B To check passenger safety
Explanation: The internal mirror system helps monitor passenger safety, particularly on double-deck buses.
4. What should Bob check before moving the bus off? Give one answer
A Announce the next stop
B Ensure all doors are shut
C Open all windows
D Turn off the lights
Correct Answer: B Ensure all doors are shut
Explanation: It's crucial to ensure all doors are shut for passenger safety.
5. How does Bob effectively manage fare collection? Give one answer
A Allow passengers to ride for free
B Check the correct fare and issue tickets
C Ignore fare collection
D Only accept exact change
Correct Answer: B Check the correct fare and issue tickets
Explanation: Drivers should ensure passengers have paid the correct fare and then issue tickets.
6. What customer care aspect is crucial for Bob as a bus driver? Give one answer
A Giving passengers time to get seated
B Ignoring passenger comfort
C Only focusing on driving
D Rushing passengers to save time
Correct Answer: A Giving passengers time to get seated
Explanation: Giving passengers time to get seated demonstrates good customer care.
7. Why is it essential for Bob to drive without rushing? Give one answer
A To finish the route faster
B To maintain safety and adherence to the schedule
C To save fuel
D To take more breaks
Correct Answer: B To maintain safety and adherence to the schedule
Explanation: Avoiding rushing ensures safety and adherence to the schedule.