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PCV CPC Case Study 11

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Liam, a manager at a retail store, ensures that all staff are trained in manual handling techniques, especially for stocking and rearranging products. The store's environment requires frequent lifting, pushing, and pulling of loads. Liam also emphasizes the importance of ergonomic practices when using equipment like ladders and trolleys, and the need for proper posture during these activities.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. In a retail setting, why is thinking before lifting crucial, as emphasized by Liam? Give one answer
A To decide who else can lift it
B To ignore lifting techniques
C To lift as quickly as possible
D To plan the lift and assess the need for help
Correct Answer: D To plan the lift and assess the need for help
Explanation: Planning helps assess the need for help and the best lifting technique.
2. What does Liam recommend if a load is away from your body? Give one answer
A Ask someone else to lift it
B Leave it there
C Lift it from where it is
D Slide it towards your body first
Correct Answer: D Slide it towards your body first
Explanation: Sliding the load closer reduces the risk of strain or injury.
3. Why does Liam stress adopting a stable position in manual handling? Give one answer
A It helps maintain balance and reduces injury risk
B It makes the task longer
C It's not important
D It's only for appearance
Correct Answer: A It helps maintain balance and reduces injury risk
Explanation: A stable position ensures balance and minimises the risk of falls or strains.
4. According to Liam, what's the best way to handle ground-level loads? Give one answer
A Bend at the knees, not the waist
B Bend only at the waist
C Jump while lifting
D Use only your back
Correct Answer: A Bend at the knees, not the waist
Explanation: Bending at the knees engages stronger leg muscles, protecting the back.
5. What handle height does Liam suggest for trolleys to ensure ergonomic safety? Give one answer
A Above the head
B At ankle level
C Below the knee
D Between shoulder and waist
Correct Answer: D Between shoulder and waist
Explanation: Handle height between shoulder and waist ensures ergonomic safety and comfort.
6. What force guideline does Liam advise for moving loads on flat surfaces? Give one answer
A 10% of the load weight
B 50% of the load weight
C At least 2% of the load weight
D No force is needed
Correct Answer: C At least 2% of the load weight
Explanation: Using at least 2% of the load weight is the guideline to move loads with handling aids.
7. In a retail setting, what ergonomic aspect is vital for drivers, as per Liam? Give one answer
A Adjusting only the steering wheel
B Checking seat adjustments for comfort and safety
C Ignoring seat adjustments
D Only adjusting mirrors
Correct Answer: B Checking seat adjustments for comfort and safety
Explanation: Correct seat adjustments ensure comfort and safety during long periods of driving.