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PCV CPC Case Study 1

Theory Test > PCV CPC Case Study 1
Alice, a PCV driver in the UK, takes pride in delivering passengers safely, on time, and courteously. She understands that caring for passengers is a critical part of her job. Alice always ensures to follow the company's standards and statutory laws for PCV drivers. She faces challenges like adhering to timetables without rushing, offering apologies for delays, and ensuring passenger safety and comfort at all times.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. How should Alice, a PCV driver, manage timetable pressures without compromising safety? Give one answer
A Increase driving speed
B Resist the temptation to hurry
C Skip stops to save time
D Take shortcuts
Correct Answer: B Resist the temptation to hurry
Explanation: Alice should resist rushing, as safety and adherence to the timetable are important.
2. Why is excellent customer care essential for Alice as a PCV driver? Give one answer
A It maintains business and reputation
B It's only necessary for new drivers
C It's required only in complaints
D It's unrelated to driving
Correct Answer: A It maintains business and reputation
Explanation: Good customer care is crucial for maintaining business and the company's reputation.
3. Before moving off, what steps should Alice take? Give one answer
A Check for last-minute boarding passengers
B Ignore the rearview mirror
C Immediately start driving
D Only focus on the road ahead
Correct Answer: A Check for last-minute boarding passengers
Explanation: A driver should make a final check for passengers trying to board at the last minute.
4. How should Alice handle disruptive schoolchildren on her bus? Give one answer
A Engage in arguments
B Ignore the behaviour
C Immediately evict the children
D Remain calm and follow procedures
Correct Answer: D Remain calm and follow procedures
Explanation: Remaining calm and following set procedures is key in handling disruptive behaviour.
5. What requirements did Alice need to meet for her minibus or coach on school trips as of February 1998? Give one answer
A CCTV cameras
B Entertainment systems
C Internet access
D Seat belts
Correct Answer: D Seat belts
Explanation: Since February 1998, seat belts are mandatory in such vehicles.
6. Why are 'kneeling' buses important for Alice's role as a PCV driver? Give one answer
A For aesthetic purposes
B To improve access for disabled and older passengers
C To increase bus speed
D To reduce fuel consumption
Correct Answer: B To improve access for disabled and older passengers
Explanation: Kneeling' buses are used to improve access for disabled and older passengers.
7. What are Alice's responsibilities in assisting passengers with disabilities? Give one answer
A Assist only outside the bus
B Avoid any assistance
C Offer reasonable assistance
D Only assist if asked directly
Correct Answer: C Offer reasonable assistance
Explanation: Drivers should offer reasonable assistance to passengers with disabilities.