Jenny stresses to Phil that it is important to get the customer to sign for any deliveries. Why is this important?

Explanation: • It helps the company achieve its delivery targets: No, a signature alone would not help the company achieve this target.
• It isn't important. Jenny is just trying to make the job look better: No, this is not the reason.
• It provides a personal record for Jenny: No. it might do this in the short term but this is not the most appropriate answer.
• It is confirmation that the customer has received the goods and may reduce claims for loss: Yes. the customer has agreed that the goods have been delivered at a certain time/date/place.

Category: CPC Case Studies: Documentation