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At the scene of an incident, a person has become hysterical. How should you calm them down?

Accidents
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By leaving them to quietly recover
By engaging them in banter
By giving them a hot drink
By talking to them quietly and firmly
← You're stopped by a police officer for a suspected motoring offence. Which document will you be asked to produce? At the scene of a crash, a casualty is in contact with live electrical cables. What should you use to break the electrical connection? →

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