After James delivers his load in Paris he will pick another load up in Paris and deliver it to Calais. What is this type of operation known as?

Explanation: • Groupage: No, groupage is where smaller, part loads are consolidated into a larger, complete load before pick up and delivery.
• Freight forwarding: No, freight forwarding is an operation generally carried out by agents on behalf of their customers.
• Subcontracting: No, sub-contracting is where one haulier or operator undertakes the work contracted to another operator on his behalf.
• Cabotage: Yes. Cabotage is the transport of goods or passengers between two places in the same country by a transport operator from another country.

Category: CPC Case Studies: Customer Service