Caring for your passengers is an important part of taxi driving. As the driver, you’re responsible for the safety and comfort of your passengers as they get into and out of your vehicle, as well as during the journey. Your job is to carry your passengers to their destination
This includes the care of your passengers as you pick them up and drop them off at their destination in a safe and convenient place.
Remember that you’re the representative of the licensing authority and the way you perform your role reflects on the authority.
Ask yourself the following
To help your passengers, you should
In the event of a breakdown, show consideration for your passengers’ safety and the completion of their journey.
Passengers MUST wear seat belts where they’re fitted.
It’s unreasonable to expect the right child seat or booster to be available in a taxi unless a parent or carer has brought it with them. So there’s an exception to the law, which says that if child restraints aren’t available in a licensed taxi or licensed private hire vehicle
Any child up to 135 cm (approx 4 feet 5 inches) tall and sitting in a front seat of any vehicle MUST use the seat belts or child restraints available.
If you find any property in your vehicle after the passenger has left, you should normally hand it in to a police station as soon as possible.
Some licensing authorities run their own lost-property section. If this is the case in your area, you should hand in the lost property there, as soon as possible. Check with your licensing authority for the regulations in your area.