What Personal Information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or payment information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To process transactions.
- To personalise your experience. Your information helps us to better respond to your individual needs.
- To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site features.
- To send periodic emails.
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All transactions are processed through a payment gateway provider (Stripe / PayPal) and are not stored or processed on our servers. Secure Socket Layer (SSL) encryption is employed to ensure payment data is protected.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit as safe as possible.
Our website make use of “cookies”. Cookies are a means by which, once you have entered our sites, our web server collect information from web browsers such as who is visiting the sites, which pages they are viewing and the date and time of usage. This helps us to audit the use of our sites and with the strategic development of our information services. It also enables us to present you with a personalised version of the sites that should make your online experience easier.
Our public (non-subscription) web pages can be viewed without cookies. These can be switched off in your browser. See the help-menu in your browser for specific information. Subscription areas of our websites cannot be viewed without cookies as they are used to ensure security.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Tracking Tools
We use third party tracking tools to improve the performance and features of our website. These third party tracking tools are designed to collect only non-personal information about your use of our website. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyse trends among our users to help improve our website.
Access to the Personal Information
We are happy to provide you with details of the Personal Information which we process about you. We will require proof of identity from you prior to disclosing such information and will charge a small administration fee to any such requests. Please direct any such request by e-mail to [email protected].
Changes to the Policy
Unless you register any preference to the contrary, we will assume that as a user of our services, you agree to the processing of the Personal Information in the ways described in this Policy.