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PCV CPC Case Study 49

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Emma, a manager of a double-deck bus service, oversees the operation of high-capacity buses primarily used for local services. She ensures that the buses are equipped with features for effective one-person operation, and that drivers are trained to use additional internal mirrors for passenger safety. Emma also emphasizes the importance of smooth gear changes and the use of gearboxes for optimal operation and passenger comfort.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. What distinct feature does Emma manage in double-deck service buses? Give one answer
A High-capacity for local bus services
B No standing passengers allowed
C Only for private hire
D Used exclusively for long-distance travel
Correct Answer: A High-capacity for local bus services
Explanation: Double-deck buses are known for their high-capacity, mainly for local services.
2. What type of gearbox is common in Emma's double-deck buses? Give one answer
A Automatic and semi-automatic
B Electric drive systems
C Manual only
D No gearbox
Correct Answer: A Automatic and semi-automatic
Explanation: Double-deck buses frequently have automatic and semi-automatic gearboxes.
3. Why does Emma emphasize the use of internal mirrors for double-deck bus drivers? Give one answer
A Mirrors are only for aesthetic purposes
B Not required for experienced drivers
C Only used in emergencies
D To ensure passenger safety
Correct Answer: D To ensure passenger safety
Explanation: Using internal mirrors is crucial for monitoring passenger safety on different decks.
4. What key driving skill does Emma focus on for double-deck bus drivers? Give one answer
A Aggressive braking
B High-speed manoeuvring
C Ignoring traffic rules
D Smooth and skilful driving
Correct Answer: D Smooth and skilful driving
Explanation: Drivers must be skilled in smooth driving, especially during peak periods with more standing passengers.
5. Where does Emma mention the engines are typically located in modern double-deck buses? Give one answer
A Always in the front
B Beside the driver
C On the roof
D Underfloor or rear-mounted
Correct Answer: D Underfloor or rear-mounted
Explanation: Most modern double-deck buses have underfloor or rear-mounted engines.
6. What does Emma advise drivers to be cautious of regarding double-deck bus overhang? Give one answer
A Care when cornering due to overhangs
B Overhangs are only a concern in high winds
C Overhangs do not affect driving
D Overhangs increase speed
Correct Answer: A Care when cornering due to overhangs
Explanation: Drivers must be cautious of overhangs when cornering to avoid accidents.
7. What additional challenge does Emma highlight for double-deck bus drivers? Give one answer
A Engines are always visible to the driver
B Engines are self-maintaining
C Monitoring engine condition using instruments
D No need to monitor the engine
Correct Answer: C Monitoring engine condition using instruments
Explanation: Drivers need to monitor engine condition through instruments, as engines are not always visible.