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PCV CPC Case Study 13

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Natalie, an office manager, is responsible for training staff on ergonomic practices and manual handling in the office environment. This includes safely moving office supplies, furniture, and handling documents. Natalie emphasizes proper lifting techniques and the importance of adjusting chairs, desks, and computer equipment to prevent strain injuries.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. Before lifting heavy office supplies, what does Natalie advise office workers to do? Give one answer
A Avoid lifting at all costs
B Lift immediately without planning
C Plan the lift and check if help is needed
D Use only their back muscles
Correct Answer: C Plan the lift and check if help is needed
Explanation: Planning the lift and assessing the need for help reduces the risk of strain or injury.
2. How does Natalie recommend positioning a box of papers for safe lifting? Give one answer
A Above head height
B Close to the waist
C Far away from the body
D On one shoulder
Correct Answer: B Close to the waist
Explanation: Keeping loads close to the waist minimises the risk of back strain.
3. What posture does Natalie suggest for lifting objects from the ground in an office? Give one answer
A Bending at the knees
B Bending at the waist only
C Leaning sideways
D Twisting the back
Correct Answer: A Bending at the knees
Explanation: Bending at the knees uses stronger leg muscles and protects the back.
4. For ergonomic safety when driving, what does Natalie emphasize in an office setting? Give one answer
A Adjusting only the side mirrors
B Adjusting the seat and controls for comfort
C Ignoring ergonomic considerations
D Keeping the seat in a fixed position
Correct Answer: B Adjusting the seat and controls for comfort
Explanation: Adjusting the seat and controls for comfort reduces the risk of strain during driving.
5. What ergonomic consideration does Natalie highlight for using office trolleys? Give one answer
A Handle height at ankle level
B Handle height between shoulder and waist
C Not using handles at all
D Using the trolley with one hand
Correct Answer: B Handle height between shoulder and waist
Explanation: The correct handle height ensures ergonomic safety and comfort when moving items.
6. What typical force for moving a load with a handling aid does Natalie mention? Give one answer
A At least 2% of the load weight
B Exactly 10% of the load weight
C More than 50% of the load weight
D No force is required
Correct Answer: A At least 2% of the load weight
Explanation: Using at least 2% of the load weight as force is generally sufficient with a handling aid.
7. Why does Natalie stress avoiding twisting or leaning sideways when lifting? Give one answer
A It is more visually appealing
B It makes the process faster
C It reduces the risk of back injuries
D It requires less effort
Correct Answer: C It reduces the risk of back injuries
Explanation: Avoiding twisting or leaning sideways protects the back from strain and injury.