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PCV CPC Case Study 6

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Frank, a bus driver in a large city, places a high emphasis on effective communication and consideration for all passengers, including those with visual or hearing impairments, physical disabilities, and learning disabilities. He is trained to use and maintain accessible features on the bus and is aware of the need to provide a positive experience for all passengers, fostering their confidence in using public transport.

There are 7 multiple choice questions in this PCV CPC case study. Read this carefully and ensure you fully understand the scenario before starting the test. You need to score 6 out of 7 to pass.

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1. Best communication methods for Frank with deaf or hard of hearing passengers? Give one answer
A By avoiding conversation
B By looking at them when speaking
C By speaking loudly
D By using complex language
Correct Answer: B By looking at them when speaking
Explanation: Clear visual communication aids understanding for those with hearing impairments.
2. Key considerations for Frank regarding passengers with physical disabilities? Give one answer
A Courtesy and a smooth ride
B Ignoring their needs
C Providing separate seating
D Rushing them
Correct Answer: A Courtesy and a smooth ride
Explanation: A smooth ride and courteous service are vital for passengers with physical disabilities.
3. Strategies for Frank to assist passengers with learning disabilities? Give one answer
A By ignoring them
B By showing impatience
C By speaking rapidly
D With patience and understanding
Correct Answer: D With patience and understanding
Explanation: Patience and understanding are crucial in assisting passengers with learning disabilities.
4. Frank's role in aiding passengers with mobility challenges? Give one answer
A To be patient and considerate
B To ignore their difficulties
C To rush them
D To segregate them on the bus
Correct Answer: A To be patient and considerate
Explanation: Being patient and considerate is essential for assisting those with mobility difficulties.
5. Effective approaches for Frank with blind or partially sighted passengers? Give one answer
A Avoiding assistance
B Patience and clear communication
C Rushing them
D Speaking loudly
Correct Answer: B Patience and clear communication
Explanation: Patience and clear communication are key in assisting visually impaired passengers.
6. What modifications are essential on buses to accommodate passengers with disabilities, in line with Frank's commitment to accessibility? Give one answer
A With only priority seating
B With ramps, priority seating, and colour contrast
C With separate compartments
D Without any special features
Correct Answer: B With ramps, priority seating, and colour contrast
Explanation: Buses should have ramps, priority seating, and clear colour contrasts for accessibility.
7. Frank's approach in handling older or disabled passengers? Give one answer
A By avoiding them
B By parking close to the kerb and offering assistance
C By providing no additional help
D By rushing the boarding process
Correct Answer: B By parking close to the kerb and offering assistance
Explanation: Parking close to the kerb and offering assistance are important for these passengers.